FAQ - USA
Welcome to Booty Parlor, where scent, texture, and chemistry come together to become beautifully yours. We have gathered the questions we are asked most, so you can find your way around, discover the range with ease, and know exactly where you stand on delivery and refunds. Can't find your answer here? Our customer service team is always happy to help.
ORDERS
How do I place an order?
1. Select your item(s), in the desired size and quantity, and click "Add to Cart."
2. Proceed to your cart and select "Checkout," where you will be asked to enter all required fields (billing, shipping, etc.).
3. Once payment has been confirmed, you will receive an order confirmation email. Please keep this, as it contains your order number.
How do I know if my order went through successfully?
Once payment has been confirmed, you will receive an order confirmation email containing your order number.
I want to change or cancel my order
- Registered customers: you may cancel your order under "My Account," provided it has not yet been processed by our warehouse team.
- If your order has already been processed but not yet shipped, contact our Customer Service team and we will use all reasonable efforts to cancel it.
I received the wrong product. What should I do?
Please contact our Customer Service team at help@bootyparlor.com with your order number and shipping/tracking number, and we will be happy to assist.
PAYMENT
What payment methods can I use?
We accept the following payment methods for online orders:
- Credit/Debit Card
- Google Pay
How can I request an invoice?
If you did not receive your invoice by email, please contact our Customer Service team, who can resend it or assist directly.
PRODUCT INFORMATION
How do I use and store my Booty Parlor beauty/fragrance products?
- Store in a cool place away from direct sunlight and heat
- For external use only
- Do not eat intentionally
- Keep out of reach of children
DELIVERY/SHIPPING
What delivery options do you offer?
Home Delivery only:
When will my order arrive?
- USA: Standard delivery in 21 to 28 working days.
How can I track my order?
Enter the airway bill number provided in your shipping confirmation email on our delivery partner's tracking page, and you will be updated with the shipment status.
What happens if I provide incorrect recipient details and someone else receives my parcel?
Where incorrect recipient details result in a parcel being delivered incorrectly, we are unable to refund or replace the order. We will assist where we can, but will require proof and documentation. Please double check your delivery details carefully before placing an order.
Do you accept returns?
Given the intimate and personal nature of our products, Booty Parlor does not accept returns or exchanges for change of mind, or personal preference. All sales are final, except where the product is defective or you received the wrong item.
Do you offer exchanges?
No. In the case of a defective product or an incorrect item received, you will receive a refund; we do not offer like-for-like exchanges.
How long will processing a refund take?
Refunds typically take 10 to 14 working days.