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Got Questions? We’ve Got the Sexy Answers.
Welcome to the Booty Parlor FAQ – your go-to guide for everything flirty, fabulous, and functional. Whether you’re curious about our pleasure products, shipping details, or how to get the most out of your favorite beauty treat, we’ve got you covered. Because confidence starts with knowing exactly what you're getting... and how to use it.
Order
· How do I place an order?
1. Simply select your items, in the desired size and quantity and click ‘Add to Cart. Then proceed to your cart and select ‘Checkout’ where you will be asked to enter all required fields (billing, shipping etc).
3. Once payment has been confirmed, you will receive an order confirmation email. Make sure you keep this as it will contain important information such as your order number.
· How do I enter a discount code?
When you are ready to check out, enter the promotional code into the ‘Redeem Voucher' box and proceed with your check out. The voucher will be applied to all eligible items in your basket at the time of entering the code.
If you return any Qualifying Item(s) purchased with a voucher, the voucher discount or value will be subtracted from the refund you receive.
· How do I know if my order went through successfully?
Once payment has been confirmed, you will receive an order confirmation email. Make sure you keep this as it will contain important information such as your order number.
· I want to change or cancel my order
We fully understand that sometimes you might change your mind regarding your purchase.
If you change your mind and want to cancel your order, follow the below mentioned steps.
Registered customers
· Cancel your order under My account if the order has not been processed by our warehouse team (You will see status – Processing if order has been processed).
· If your order has already been processed, however it is not shipped contact our Customer Service Team to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been shipped.
· If order has been shipped such cancelation will be treated as a return. Please refer to our Return section below for further information.
Guest users
· If you placed order as Guest, then please contact our Customer Service Team to request your return. Will use all reasonable endeavors to cancel it providing your order has not yet been shipped.
· If order has been shipped such cancelation will be treated as a return. Please refer to our Return section below for further information.
· Will I have to pay international taxes and duties?
Custom fees are determined by your country's customs and are not included on your invoice. The courier will notify you of the exact amount upon delivery. Please note that if you refuse your order due to these fees, we will not be able to issue a refund.
· I received the wrong product. What should I do?
Please contact our Customer Service department on this email help@bootyparlor.com, detailing your order number and Aramex shipping number and we will be happy to assist you further.
Payment
· What payment methods can I use?
We accept the following payment methods for your online orders:
· Cash on Delivery – SAR 22 extra charge
· How can I view prices in a different currency?
To view prices in a different currency, simply select your country from our website options. Prices will automatically update based on your selection:
- KSA: Prices display in SAR.
- UAE: Prices display in AED.
· How can I request an invoice?
If you did not receive your invoice by email, please contact our Customer Service team. For online orders, you can request your invoice via our live chat or by reaching out directly to our customer service.
Store Locator
· Where can I find a Booty Parlor store?
Booty Parlor is an Online stores are located across the UAE and KSA
Delivery/Shipping
· What delivery options you offer?
Home Delivery
· Standard Delivery from 2 to 7 working days - Delivery charge is SAR 28. Free delivery on orders above SAR 299.
· Standard Delivery from 1 to 4 working days - Delivery charge is AED 18. Free delivery on orders above AED 299.
· How can I track my order?
Simply enter the Airwaybill number provided in your shipping confirmation email on the tracking page of our delivery partner's website, and you will be updated with the shipment status.
Return and Exchange
· Do you accept returns?
Only orders placed through the Saudi Arabia or UAE website are eligible for returns on selected items.
For prepaid purchases
You may return your purchased items from your profile by being a registered user. If you have not created a profile on our website, please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all prepaid orders post receiving them in our warehouse passing a successful quality check.
For COD purchases
Please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all COD orders post receiving them in our warehouse passing a successful quality check.
· Do you offer exchanges?
Yes, we offer exchanges in the UAE.
For customers in KSA, we do not offer direct exchanges. Instead, you will receive a refund for your original purchase, allowing you to place a new order for the desired item.
· How I update my profile information?
To update your profile information, please log into your account, navigate to the "Account Details" section, and click on "Edit" to update your information as needed.
· I forgot my password, what should I do?
If you’ve forgotten your password, please click on the "Forgot Password" link on the login page. Enter your registered email address and follow the instructions sent to you to reset your password. If you need additional assistance, our support team is here to help.