Return & Exchange
Our Policy
Given the intimate and personal nature of our products, including lingerie, nightwear, and beauty/fragrance items, Booty Parlor does not accept returns or exchanges for change of mind, sizing, or personal preference. All sales are final, except in the case of a defective product or an incorrect item received, as set out below.
This approach reflects the health and hygiene standards that apply to intimate and beauty products across the region, consistent with Health and Safety regulations.
Eligibility for Refund or Replacement
You may request a refund or replacement only if:
- The item received is defective, damaged, or faulty; or
- You received the wrong item (not what you ordered).
- To be eligible, the following conditions must be met:
- The claim is submitted within (7) seven days of the date of delivery.
- The product is unused, except where necessary to identify the defect.
- The product is returned in its original packaging, with swing tags and all original contents.
- Proof of purchase is provided.
- Only orders placed through the UAE or KSA Booty Parlor website are eligible. International orders are not eligible for return or refund.
- Booty Parlor may request photographic evidence of the defect or incorrect item before approving a claim, and reserves the right to inspect the returned product before issuing a refund.
How to Submit a Claim
- Contact Customer Service at help@bootyparlor.com or contact 800 111 343 for UAE and 800 111 949 for KSA within 7 days of delivery, with your order number and a description (and photo, if applicable) of the issue.
- For online prepaid orders: once your claim is approved, a courier will be arranged to collect the item, or you may be asked to return it to a designated location.
- For Cash on Delivery (COD) orders: please contact Customer Service directly to arrange the return.
- Claims will be assessed on receipt of the item and confirmation of a genuine defect or fulfilment error.
Refunds
- Approved refunds will be issued via the original mode of payment, or to your bank account if the order was paid by Cash on Delivery.
- Refunds are typically processed within 10 to 14 working days of the returned item passing quality inspection at our warehouse.
- Delivery charges will not be refunded, unless the product was defective or was not the product you ordered.
- KSA customers paying via Mada card: refunds processed more than 14 days after the original purchase date may be delayed by up to a further 4 weeks, due to processing rules enforced by Mada and your issuing bank.
Questions
For any questions about this policy, contact us at help@bootyparlor.com